14th Lane Urban Hotel and Keycard Investments Ltd are accommodation providers located in Blenheim NZ, and are committed to ensuring that all customer privacy and security of information is protected. 

The types of personal information we collect may include your name, address, contact phone number, email address, date of birth,  driver's licence, passport and/or visa information, and financial details. We may also keep a record of products and services that you acquire from us, or other demographic information such as personal preferences or interests. 

Credit card details are securely encrypted and all payments processed on this website are done through a certified payment gateway. 

The information we gather is used for the following reasons 

  • To improve our services or products and to better understand your needs.  
  • To process your requests or provide you with information 
  • For internal record keeping. 
  • We may periodically send promotional emails/newsletters about new products, special offers or other information which we think may interest you using the email address provided by you. You can opt out of this service at any time 
  • We may need to contact you by email, phone, or mail. 
  • To compile and use statistical information regarding our customers 

14th Lane Urban Hotel will store personal information both electronically and in paper form. To prevent unauthorised access or disclosure we have put in place suitable procedures, including electronic and physical procedures, to safeguard and secure the information we collect from you online or during your stay. Personal information will be destroyed when it is no longer required by us unless we are required to retain such information by law or regulations.  

Camera Surveillance.  

The Hotel may use camera surveillance equipment in strategically located internal and external public and shared areas of the hotel only, to monitor movements. Cameras will not be hidden nor will they operate in private guest rooms. Cameras may operate continuously, and surveillance may be ongoing.  

The aim of this is to provide a safe and secure environment to protect guests, visitors, staff and management, as well as to protect the hotel building and assets.  

Any footage is secured safely in cloud storage and can be used to assist in the following ways 

  1. To assist with guest and/or staff related incidents 
  1. To support the Police in a bid to deter and detect crime, assist in identifying, apprehending, and prosecuting offenders 
  1. To protect members of the public and private property 
  1. To assist in managing Health & Safety risks 

The operation of camera surveillance means that images and/or sound recordings of identifiable individuals will be collected, held, and disclosed by 14th Lane Urban Hotel. Compliance with the Privacy Act principles is always followed.  


We also encourage you to play a role in keeping your personal information secure and up to date. You may choose to restrict the collection or use of your personal information in all or any of the following ways 

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 
  • You may at any time request details of personal information which we hold about you by emailing us on stay@14thlane.nz.  We will respond to your request within a reasonable period of time and will provide you with this information unless there is sound reasoning to withhold any information under a relevant law. 
  • If you believe that any information we are holding on you is incorrect, out of date, or incomplete, please email us as soon as possible, at the above address. We will promptly make any required corrections. 

Our website may contain links that allow you to visit other websites of interest . Please be aware that once you have used these links to leave our site, we do not have any control over that other website, and therefore, we cannot be responsible for the protection and privacy of any information which you provide them. Please exercise caution and look at the privacy statement applicable to the other sites before providing them with any information. 

If at any point there should be a privacy breach, or the hotel loses control of any personal information held that may cause or has caused serious harm to an individual/s, then the hotel will immediately they become aware, notify the affected individual/s of such breach and will also inform the Office of the Privacy Commissioner under the NZ Privacy Act 2020  

We may change this policy from time to time by updating this page.  

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